Shipping, Returns and Delivery Information
SHIPPING IN NZ
If ordering via our website most of our items are free postage within NZ to a physical address only. (This excludes oversized and or extra heavy items. We can quote you on this if required).
Our carrier is New Zealand Post, where the turnaround is approx 5-7 working days. We offer complimentary shipping within New Zealand and an inexpensive option to upgrade to a track and trace or courier rate. Please let us know if you would like your item insured and we will quote you for this. We recommend this for breakable and/or expensive items.
SHIPPING TO AUSTRALIA
Orders shipped to Australia are currently taking at least a month to all destinations. This is due to ongoing reduced air capacity between New Zealand and Australia and backlogs at Australian Postal centres. Tracked mail services are being given priority over untracked mail.
For the time being we only ship to the USA, Canada, UK, Europe, Australia and Asia. If you are from another part of the world please contact us to discuss. For international delivery the turnaround is approx 7-14 working days. We have a flat rate of NZD$25.00 for international shipping (untracked) out side of Australia. We do have a special shipping rate of $10 available for orders to Australia of over $100 (untracked)
SHIPPING - REST OF THE WORLD
For the time being we only ship to the USA, Canada, UK, Europe, Australia and Asia. If you are from another part of the world please contact us to discuss.
We use New Zealand Post International Air with a flat rate of NZD $25.00. We will contact you when the parcel leaves our store. Please note that this is NOT a tracked service. We are more than happy to quote you this service at the time you place your order.
Please be advised that our shipping costs do not include any relevant duties and taxes to where the goods are delivered to and these will be at your cost.
ITEMS IN AND OUT OF STOCK
We endeavour to keep as much product in stock as possible, however, in the unlikely event we can’t ship it to you straight away we will call or email you with an estimated time of delivery. Please appreciate that some items are hand crafted and/ or are very popular at certain times of the year.
A proof of purchase must accompany the item/s within 14 days of delivery in order to be returned.
Please return to us at:
1 North Road
Goods must be in new condition with tags still attached where possible. We reserve the right not to refund if we deem the item/s has been worn or damaged by the customer.
We have the right to repair or replace any item before we will refund in full (as per our rights under the Consumer Guarantees Act 1994)
We do everything we can to ensure your item is wrapped carefully to avoid damage when in transit. But regretfully we take no responsibility should it arrive broken when in transit. However, should your item arrive in a bad state please do feel free to contact us and we will try to help where we can.