How do they work?
Pre Orders are a terrific way to purchase new seasons items before they appear in the stores. Popular items can sell out quickly and this is your way to ensure you get in first! We require full payment at the time of the pre order purchase. Much like an airline ticket but not as expensive!
You can still return, exchange or have a refund if you receive it and it is not to your liking.
Pre orders are usually put on our website approximately 4 weeks away from delivery so the wait isn't too long. Approximate delivery time is stated within the product description.
When will I receive my pre ordered items?
We endeavour to give you an estimated time frame of when we expect their arrival on the website. Sometimes they are held up for a variety of reasons so we will contact you the minute we hear of any delays. If it is too late for you we will give you the option of a full refund.
We make it a priority to ship out all pre ordered items the minute they arrive instore.
What happens if I've ordered a stock item and a pre order together?
We will ship out the stock item immediately and send the pre ordered item as soon as it comes in at no extra shipping cost. If the pre order is imminent we may send them together but will notify you.
If you are ordering from overseas we will hold your order until all items are available to ship at the same time. If you want stock items sent immediately please order separately from pre-order items.